REFUND POLICY

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

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To be eligible for a return:

• You must provide a receipt or proof of purchase.

• The item does not need to be in the same condition that you received it, but it should not be empty or entirely used.

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Non-returnable items:

• Gift cards

• Some health and personal care items

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Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

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If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

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Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

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Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@flowergirl.store.

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Sale items (if applicable):

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [contact email] and send your item to [return address].